At Sneaker Thirst, we strive to ensure that every purchase meets your expectations. However, we kindly inform our customers that all sales are final, and we do not accept returns. However, we offer a size swap policy to ensure the perfect fit. Please review our policy below:
Size Swap Policy
We are happy to facilitate a size swap for the same sneaker model, subject to the following conditions:
- Request Period: Size swap requests must be made within 14 days of purchase.
- Condition: Sneakers must be unworn, in brand-new condition, and returned with the original packaging and tags intact.
- Stock Availability: Swaps are subject to the availability of your desired size. If your size is unavailable, no refund or store credit will be issued.
How to Request a Size Swap
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In-Store Purchases:
- Bring your sneakers and proof of purchase to our warehouse.
- Our team will assist you in finding the right size.
-
Online Purchases:
- Contact our customer service team at [email/contact info] to initiate a size swap request.
- Ship the item back to us using a trackable method. Return shipping fees are the responsibility of the customer, but we’ll cover the shipping costs for sending out the new size.
Before You Purchase
We encourage customers to carefully inspect and try on items before completing their purchase.
If you are shopping online, please double-check sizing, colors, and specifications before placing your order.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us within 7 days of your purchase or receipt of the item. We will review your case and, if eligible, provide a repair, replacement, or store credit.
Preowned Items
Preowned products are sold "as-is" and cannot be returned or exchanged for any reason, including sizing, fit, or aesthetic preferences.
We encourage customers to thoroughly inspect and try on items (if applicable) before making a purchase.
All preowned items are carefully evaluated and graded for condition prior to sale.
Descriptions, photos, and/or in-person inspections are provided to give you full transparency about the item's condition.
Contact Us
If you have any questions or concerns about your purchase, feel free to reach out to contact us.
Thank you for choosing Sneaker Thirst. We appreciate your understanding and look forward to serving you!
