Frequently Asked Questions
Orders and Shipping
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use this number to monitor your shipment's progress.
Q: Do you offer international shipping?
A: Unfortunately we cannot offer international shipping at this time.
Q: Can I cancel or modify my order?
A: Orders can only be modified or cancelled within 24 hours of purchase. Contact us as soon as possible if you need to make changes.
Returns & Exchanges
Q: What if the sneakers don’t fit?
A: We recommend trying on sneakers in-store whenever possible. For online orders, consult our size guide or contact us for assistance before purchasing.
Q: Can I swap my sneakers for a different size?
A: We offer size swaps on all brand new products. See shipping and returns for full details.
Q: What if I change my mind about a purchase?
A: Once a purchase is completed, it cannot be returned or exchanged. Please shop mindfully.
Payments and Pricing
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, Afterpay and ShopPay. For in-person purchases, we also accept cash.
Q: Do you offer layaway or payment plans?
A: Yes, we offer Afterpay as our flexible payment option.
Preowned Sneakers
Q: Are preowned sneakers authentic?
A: Yes, all preowned sneakers are thoroughly inspected and authenticated before being sold.
Q: Can I return preowned sneakers?
A: No, all sales of preowned sneakers are final. Please review the product details and images carefully before purchasing.